FAQ

Yes! Located on the fifth floor, our expansive gym and fitness center is open 24/7 and features internet-equipped Technogym® cardio machines that will get your heart racing.

Our amenity fee is $35++ per night. This fee includes:

Basic WiFi throughout the hotel
24/7 access to the fitness center
Complimentary in-room bottled water delivered daily
Access to weekly events, live music and more across property (note: third party ticketed events do not apply)
Access to the pool deck during hours of operation
Complimentary rides in the house car within a 3-mile radius. Service based on availability
A $25 voucher per room applicable towards dinner in Commons Club (food items only)

Why yes, we do! Our courtesy house car is available on a first come, first serve basis to hotel guests to drive you around Dallas in style. We can drive within a 3-mile radius of the hotel.

Operating Hours
Monday - Thursday: 8am to 10pm
Friday - Saturday: 8am to 11pm
Sunday: 8am to 8pm

Call the YES! Team for more information on 469.359.7700.
Please note the car can’t be reserved in advance.

Only guests whose name is listed on your reservation will be allowed to check in... but that’s easily fixed. If you want to add any travel companions to your reservation, give us a call on 469.359.7700. Please note, we’ll need a credit card to authorize room, tax and incidentals at check-in.

Yes! Valet parking is available 24/7 on our front driveway. Overnight parking is $62/night plus tax. Day parking is $20/day, plus tax. Please note, there are no self-parking options available through the hotel. Event parking rates may vary.

We do! You can get your caffeine fix at our Funny Library Coffee Shop, conveniently located right off the lobby on our ground floor. It’s open daily from 7am to 5pm.

SUMMER HOURS

Open Daily
Swim* & Bar hours: 10am - 8pm
Kitchen hours: 11am - 5pm

*hotel guests & reservations only

Please be advised that public entry does NOT include access to the pool deck without purchase of a Day Pass or VIP Reservation. Click HERE for reservations.

Yes! Join us at The Pool Club on the fourth floor to discover our gorgeous rooftop oasis. Take a dip in our dazzling pool or just soak up the views of the Dallas skyline.

Please be advised, pool deck access is reserved for hotel guests and reservations only.

While we love Dallas, we love our guests even more. Access to the pool is available exclusively for hotel guests and reservations. Visit The Pool Club website to learn more about pool day passes.

Swim Hours
Monday - Sunday: 10am to 8pm

Non-hotel guests must be over 21 to make a reservation at The Pool Club.

We can receive your mail at the hotel, as long as the package is marked for the attention of the name listed on the reservation.

Absolutely! In-Room Dining offers an assortment of dishes for each mealtime. Menus are available:

Monday - Thursday, 7-11AM & 4-10PM
Friday - Saturday, 7AM-11PM
Sunday, 7AM-10PM

You can place your In Room Dining order with our YES! Team, on the Virgin Hotels App, or even on your TV! We offer contactless delivery and your order can be delivered to your door or to the sliding privacy door in your chamber.

Commons Club, our signature restaurant located on the ground floor, offers bold flavors and heartfelt hospitality for a truly memorable meal whether for breakfast, lunch and dinner. Dine in and enjoy a range of live music and entertainment.

Breakfast
Daily 7am - 11am

Lunch
Daily 11am - 2pm

Bar Bites
Daily 2pm - 5pm

Dinner Hours
Sunday - Thursday: 5pm to 10pm
Friday - Saturday: 5pm to 11pm

We offer flexible check-in and check-out times. Just call our Junction team and we can help cater to your trip. Or, when you arrive, opt in to a guaranteed early check-in or late check-out for a fee.

We know age is just a number, but you do need to be over 21 to make a reservation and check in at Virgin Hotels Dallas.

Unfortunately, our chamber TVs are unable to connect external gaming systems. You can, however, stream your heart out and screen mirror your smart device.

There’s always an occasion to celebrate at Virgin Hotels Dallas. Check out our Events page to stay up to date on our exciting lineup of live music, entertainment and hotel happenings.

Yes, we’re ADA accessible and proud! We have rooms with roll-in accessible showers, tubs with grab bars, wider entrances for the rooms, as well as lowered countertops and amenities.

Yes! You can access it by visiting ileftmystuff.com and clicking on ‘Get Your Lost Item Back’. Enter Client Identification Number 39336, and you’ll be taken to a form where you can fill in details of your missing item. From there, you can arrange and pay for a shipping label to get it back to you – or you can swing by the hotel and pick it up! If you don’t see your item, enter it in and if we find something that matches it, we’ll get in contact with you. Please note that any lost items will only be held for up to 90 days after located.

There are two airports here in Dallas. Love Field is 4.1 miles, or about a 15-minute drive from us, while Dallas Fort-Worth International (DFW) is 17.4 miles away and can take 20 minutes without traffic.

To get here from Love Field
Take Herb Kelleher Way to Mockingbird Lane and turn right onto Mockingbird for .2 miles.
Make your first left onto Denton Dr. and continue for .7 miles.
Turn right onto Inwood Rd and continue for 1.3 miles to merge onto I-35E S.
Take exit 430A for Oak Lawn Ave/Hi Line Dr.
Turn right onto Oak Lawn Ave and continue for .1 miles.
Turn right onto Hi Line Dr and Virgin Hotels Dallas will be down the street on your left-hand side.

To get here from DFW
Take TX-114 E toward Irving/Downtown Dallas.Continue on TX-114 for 10.5 miles.
TX-114 E turns slightly right and becomes TX-183 E.
Continue on TX-183 E for 2.1 miles.
Merge onto I-35E S and continue for 2.6 miles.
Take exit 430A for Oak Lawn Ave/Hi Line Dr.
Turn right onto Oak Lawn Ave and continue for .1 miles.
Turn right onto Hi Line Dr and Virgin Hotels Dallas will be down the street on your left-hand side.

Cancellation policies vary by the type of rate/reservation that you book with us. However, all reservations must be cancelled by 3PM at least 48 hours prior to your arrival date. Please refer to your individual confirmation to reference your cancellation policy – it will always be listed there.

Enjoy lunch favorites at Commons Club, our signature restaurant located on the ground floor, from 11am-2pm.

You’ll find us right in the heart of the Dallas Design District, surrounded by a happening art scene, restaurants, trails, and shops. Virgin Hotels Dallas is near main attractions including the American Airlines Center, Pioneer Plaza, Frontiers of Flight Museum and Dallas Zoo. Explore our locals guide to the best of the Big D.

District-sourced accessories and lighting for plenty of individual charm.

The Dressing Room includes a full vanity tucked between two white oak closet systems, sit-down makeup desk with mounted illuminated mirror, and an extra-large shower with a bench.

A sliding privacy door (complete with peephole) separates it from The Lounge, which features Virgin’s patented, ergonomically designed bed with a channel-tufted headboard, a red SMEG® mini-fridge stocked with street-priced snacks, High-Definition TV and a yoga mat. All our chambers feature custom lighting on sensors that automatically illuminate when you move through the space, and ample outlets for smartphones and other electronic devices. Just close the curtains in the closet to switch off your motion-sensor lights.

Families are always very welcome - feel free to bring the whole posse! If you’re bringing the kids, please note that we often hold adult-only events at the property, so we’d encourage you to give us a call before you arrive to confirm exactly what amenities will be available during your stay.

Registered hotel guests under the age of 21 must be accompanied by a parent or guardian to access The Pool Club and the Pool Deck. Non-hotel guests must be over the age of 21 to access The Pool Club and the Pool Deck.

We know we look good, and you do too! However, professional flash photography and filming is prohibited in our hotel. Special requests for commercial photoshoots are considered on a case-by-case basis by our marketing department and require a minimum of a two-week lead time, a signed location agreement and location fee.

Any engagement or wedding-related photography is an exclusive perk for Virgin Hotels Dallas brides and grooms. Contact our weddings team here to inquire.

Any unauthorized use of images of Virgin Hotels Dallas or its contents is strictly prohibited. If you are found taking photos or filming while on the property without permission, you will be subject to a location fee and may be asked to leave. Please submit any film and photography enquiries here.

Cozy up in Funny Library Coffee Shop to browse our variety of light breakfast options and caffeinated brews or pull up a seat at Commons Club from 7am-11am for the full dine-in experience, or order directly through in-room dining to enjoy breakfast in bed.

Absolutely! From board meetings to birthday celebrations, and everything in-between, our expert team is here to turn your bright idea into a great event. Visit our Meetings & Events page to learn more.

Yes! With no size or breed restrictions, Virgin Hotels Dallas is your pet-friendly destination in the city. Expect dog-friendly chambers and comfy pet-menities as cozy as your own. The catch? No fees, just tail-wagging fun.

Please be aware that you’ll be responsible for any damage your pet causes to hotel property and our team will be unable to refresh your chamber if your unattended pet is present.

Included in our amenity fee, Wi-Fi is available for all!

We’re a 100% smoke-free property. Smoking areas are available across from the entrance of the hotel on Hi-Line Drive. If you smoke or if there is any evidence of smoking in any of our chambers, you will be subject to a minimum cleaning fee of $500.

We authorize $100/night for our standard room, and $250/night for our suite, with a maximum of $500 total during your stay. Any authorizations exceeding your total will be released on check-out. Please note, it can take up to ten business days for your bank to refund the money to your card.

Yes! The Know is Virgin Hotels’ personalized loyalty program. Members enjoy perks including complimentary room upgrades, exclusive rates, personalized amenities and complimentary Spirit Hour. Visit The Know page to learn more and join for free.

Members of The Know and Virgin Red can now earn and spend Virgin points at Virgin Hotels Dallas and other participating hotels. As a Know Member, all you need to do is join Virgin Red, Virgin’s rewards club, then link your accounts and start earning! You’ll earn 5 points per $1 or 7 points per £1 spent on nightly room rate at participating Virgin Hotels.

Yes, laundry and dry-cleaning services are available Monday-Saturday (excluding holidays) for an additional charge. Contact the front desk for more details.

While we look forward to celebrating with you during your stay at Virgin Hotels Dallas, room decorations are not permitted to be taped, stapled or pinned to walls or furnishings. Guests may incur a deep cleaning and/or damage fee starting at $250+ for room decorations.

No

We host corporate events and catering events ranging from 10-250 poeple

We have a third party AV Team that operates in house so all equipment rental is through them - AV Media - Shawn Scoggins II
Director of Audio Visuals & Creative Services:
520-661-0088
Shawn.scoggins@avmediainc.com
www.avmediainc.com

No but you are welcome to utilize our complimentary wifi in our coffee shop and restaurant

NO outside catering allowed - but groups can rent spaces for a rental fee with no F&B.

Yes they can use outside vendors for everything except for food (we would just need proof of COI).

Request full pre-payment prior to arrival unless approved for Direct Bill

Basic complimentary wifi in all meeting rooms. Additional WiFi can be purchased through AV Media.

Yes, we have garden spaces availble on 4th floor and off the veranda in our main restaurant Commons Club - weather backups are always required so space is reserved whether it's in the main meeting room or inside Commons Club

Yes, we have 2 of them

No, but we have third party shuttle we can put them in touch with

Yes, they can pull up in to the front drive

We allow walk ups for hotel rooms, but for rooms only groups we recommend at least 3 days prior to arrival and pending hotel availablity, with meeting space we need at least 3 days if not 7 days to order food and set up meeting rooms 

Yes, we can accommodate all dietary restrictions.